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Prism AI {{ chatSubtitle }}
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1
Onboarding friction wall Members who finish onboarding are 4x more likely to stay active. Only 52% of the 2026 cohort finished it.
−214
2
No re-engagement sequence None of the stalled members were contacted after they stopped attending.
0 of 214
3
Completion alert never configured The decline was visible in the feed before anything surfaced it to you.
5 weeks

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1
Send a relaunch communication to all 1,640 eligible members Monj has had no promotion since the February launch email. A relaunch to the full eligible population, leading with the GLP-1 companion angle and the returning plant sessions, is the fastest way to move enrolment before the renewal.
+215 enrolled Communications
Can I draft the relaunch email for you? Yes Not now
2
Bring back the live plant sessions Monthly in-person cooking sessions at all three plants, scheduled at shift change so plant staff can attend. This is what carried 2025 to 42% utilization and it stopped in January.
+14 pts engagement Communications
Shall I book the three plant sessions? Yes Not now
3
Reward module three A $25 milestone at the batch-cooking module, exactly where 176 members stop. Members who pass module three complete the curriculum 71% of the time.
+9 pts engagement Incentives
Want me to set up the $25 milestone? Yes Not now
4
Target the 1,108 GLP-1 members Only 96 of your 1,204 GLP-1 members are enrolled. Monj is built as a GLP-1 companion, so this is the highest-intent audience you have.
+340 members Communications
Shall I build the GLP-1 audience? Yes Not now
5
Fix the on-ramp Move the invitation from the first week of hire to day 30, and send a two-week nudge to anyone who enrols but never opens a module.
+6 pts engagement Programs
Should I change the invite to day 30? Yes Not now
See the drop-off data Add plan to Actions and Tasks
Week-2 drop-off by population
Hourly31%
Salaried11%
$184Ksavings at risk
$5,350cost to run the fix
 {{ m.source }} Open the data view
Review the draft campaign Send to Rachel to verify
Drafted by Conductor Not sent
Evening and weekend sessions for the 214 stalled members
Audience214 members stalled at week 2, 87% hourly
ChannelsEmail and app push, 6:00 PM local
OfferEvening and weekend slots, $25 at week 4
Modeled96 to 130 members recovered
Approve and schedule Edit the copy
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This chat has no dataset attached yet. Ask about a program, incentive spend or a data feed and I will build the view from that feed. I built the chart and table for you. The panel is too narrow to read them here, so open the data view alongside the conversation.
Open at full size Download CSV
Relaunch email Draft · opens in the data view
›
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Prism AI is checking the feed
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Monj utilization by month, 2026 against 2025 50% 25% Contractual floor 35% 2025, 39% 2026, 19% Feb Mar Apr May Jun Jul 2025 held above the floor all year. 2026 has been below it every month.
Module Reached Dropped Of starters
Module 1 · Kitchen basics311—100%
Module 2 · Mediterranean plate2446778%
Module 3 · Batch cooking6817622%
Module 4 · Low-inflammatory swaps412713%
Completed curriculum29129%
0%20%40%40.7%SepJanMayAugRate line over new registrations
0%30%60%65+31.7 / 64.655-6441.4 / 42.345-5444.7 / 41.635-4443.6 / 36.625-3440.2 / 7.718-2421.2 / 17.1FemaleMaleRate % by age band, F / M
State Eligible Registered Rate
Florida5,6741,33823.6%
California1,27175459.3%
New York88579790.1%
Texas59216227.4%
All other states2,2211,18653.4%
All members 10,643 4,337 40.7%
$1.5M $1.0M $0.5M Exhausted Sept 8 Jul 7 Jul 21 Aug 4 Aug 18 Sept 1 Sept 15 Cumulative Q3 commitment against the $1.5M fund, $43K per week
Activity Reward Earned Spend
Health assessment$508,402$420,100
Biometric screening$755,118$383,850
Preventive visit$1002,004$200,400
Steps challenge$253,908$97,700
Committed$1,240,000
42unmatched, 0.14% of file
11cleared by Rachel
31need a date of birth
Record Site and batch Missing field Status
VIC-104882Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104883Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104884Ridgefield, Jul 26 hire batchDate of birthCleared
VIC-104891Ridgefield, Jul 26 hire batchDate of birthOpen
+38 moreAll from the same batch
Same failure in April and June 18 records in April, 7 in June, both after a Ridgefield shift-system export. The export template is the cause, not the records.
FromVantage Benefits <benefits@vantageindustrial.com>
To1,640 eligible members · GLP-1 segment prioritised
SubjectCooking is back on the schedule at Vantage
PreviewMonthly sessions at all three plants, plus a $25 reward at module three.

Hi {{ '{' }}first name{{ '}' }},

Monj is your cooking and food-as-medicine benefit, and it is free with your Vantage plan. It teaches you to actually cook, in short guided sessions, rather than handing you another meal plan to follow.

Two things changed this month. Live sessions are back at Ridgefield, Bell Creek and Wynn Park, held at shift change so you can go without staying late. And you now earn a $25 reward when you finish the batch-cooking module.

If you take a GLP-1 medication, this is built for you. Monj focuses on the eating habits that hold your results steady as your dose changes or you taper off.

Start your first session

Takes about 20 minutes. Nothing to install, and your plan covers it in full.

Send plan Tuesday 9:00 AM local, with a nudge on day 8 to anyone who does not open. Plant staff receive an SMS variant.
Approve and schedule Edit the copy
No data view for this chat yet Ask a question that returns a chart or a table and it opens here beside the conversation.
Download CSV Add to a report
Prism AI Vantage Industrial Corp. · feeds current to Jul 30, 5:41 AM
Dock to the side panel Back to home
Your chats New chat
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Relaunch email Draft · opens in the data view
›
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Drafted by Conductor Not sent
Evening and weekend sessions for the 214 stalled members
Audience214 members stalled at week 2, 87% hourly
ChannelsEmail and app push, 6:00 PM local
OfferEvening and weekend slots, $25 at week 4
Modeled96 to 130 members recovered
Approve and schedule Edit the copy
{{ artifactTitle }} {{ artifactSource }}
Open in the data view
Monj utilization by month, 2026 against 2025 50% 25% Contractual floor 35% 2025, 39% 2026, 19% Feb Mar Apr May Jun Jul 2025 held above the floor all year. 2026 has been below it every month.
Module Reached Dropped Of starters
Module 1 · Kitchen basics311—100%
Module 2 · Mediterranean plate2446778%
Module 3 · Batch cooking6817622%
Module 4 · Low-inflammatory swaps412713%
Completed curriculum29129%
0%20%40%40.7%SepJanMayAugRate line over new registrations
0%30%60%65+31.7 / 64.655-6441.4 / 42.345-5444.7 / 41.635-4443.6 / 36.625-3440.2 / 7.718-2421.2 / 17.1FemaleMaleRate % by age band, F / M
State Eligible Registered Rate
Florida5,6741,33823.6%
California1,27175459.3%
New York88579790.1%
Texas59216227.4%
All other states2,2211,18653.4%
All members 10,643 4,337 40.7%
$1.5M $1.0M $0.5M Exhausted Sept 8 Jul 7 Jul 21 Aug 4 Aug 18 Sept 1 Sept 15 Cumulative Q3 commitment against the $1.5M fund, $43K per week
Activity Reward Earned Spend
Health assessment$508,402$420,100
Biometric screening$755,118$383,850
Preventive visit$1002,004$200,400
Committed$1,240,000
42unmatched, 0.14% of file
11cleared by Rachel
31need a date of birth
Record Site and batch Missing field Status
VIC-104882Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104883Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104884Ridgefield, Jul 26 hire batchDate of birthCleared
+38 moreAll from the same batch
FromVantage Benefits <benefits@vantageindustrial.com>
To1,640 eligible members · GLP-1 segment prioritised
SubjectCooking is back on the schedule at Vantage
PreviewMonthly sessions at all three plants, plus a $25 reward at module three.

Hi {{ '{' }}first name{{ '}' }},

Monj is your cooking and food-as-medicine benefit, and it is free with your Vantage plan. It teaches you to actually cook, in short guided sessions, rather than handing you another meal plan to follow.

Two things changed this month. Live sessions are back at Ridgefield, Bell Creek and Wynn Park, held at shift change so you can go without staying late. And you now earn a $25 reward when you finish the batch-cooking module.

If you take a GLP-1 medication, this is built for you. Monj focuses on the eating habits that hold your results steady as your dose changes or you taper off.

Start your first session

Takes about 20 minutes. Nothing to install, and your plan covers it in full.

Send plan Tuesday 9:00 AM local, with a nudge on day 8 to anyone who does not open. Plant staff receive an SMS variant.
Approve and schedule Edit the copy
This chat has no dataset attached yet. Ask about a program, incentive spend or a data feed and I will build the view from that feed.
Download CSV Add to a report

{{ m.text }}

{{ m.text2 }}
1
Send a relaunch communication to all 1,640 eligible members Monj has had no promotion since the February launch email. A relaunch to the full eligible population, leading with the GLP-1 companion angle and the returning plant sessions, is the fastest way to move enrolment before the renewal.
+215 enrolled Communications
Can I draft the relaunch email for you? Yes Not now
2
Bring back the live plant sessions Monthly in-person cooking sessions at all three plants, scheduled at shift change so plant staff can attend. This is what carried 2025 to 42% utilization and it stopped in January.
+14 pts engagement Communications
Shall I book the three plant sessions? Yes Not now
3
Reward module three A $25 milestone at the batch-cooking module, exactly where 176 members stop. Members who pass module three complete the curriculum 71% of the time.
+9 pts engagement Incentives
Want me to set up the $25 milestone? Yes Not now
4
Target the 1,108 GLP-1 members Only 96 of your 1,204 GLP-1 members are enrolled. Monj is built as a GLP-1 companion, so this is the highest-intent audience you have.
+340 members Communications
Shall I build the GLP-1 audience? Yes Not now
5
Fix the on-ramp Move the invitation from the first week of hire to day 30, and send a two-week nudge to anyone who enrols but never opens a module.
+6 pts engagement Programs
Should I change the invite to day 30? Yes Not now
See the drop-off data Add plan to Actions and Tasks
{{ m.source }}
Open the data view Review the draft campaign
Prism AI is checking the feeds
{{ p.label }}
↑
{{ artifactTitle }} {{ artifactSource }}
Collapse
Monj utilization by month, 2026 against 2025 50% 25% Contractual floor 35% 2025, 39% 2026, 19% Feb Mar Apr May Jun Jul 2025 held above the floor all year. 2026 has been below it every month.
Module Reached Dropped Of starters
Module 1 · Kitchen basics311—100%
Module 2 · Mediterranean plate2446778%
Module 3 · Batch cooking6817622%
Module 4 · Low-inflammatory swaps412713%
Completed curriculum29129%
0%20%40%40.7%SepJanMayAugRate line over new registrations
0%30%60%65+31.7 / 64.655-6441.4 / 42.345-5444.7 / 41.635-4443.6 / 36.625-3440.2 / 7.718-2421.2 / 17.1FemaleMaleRate % by age band, F / M
State Eligible Registered Rate
Florida5,6741,33823.6%
California1,27175459.3%
New York88579790.1%
Texas59216227.4%
All other states2,2211,18653.4%
All members 10,643 4,337 40.7%
$1.5M $1.0M $0.5M Exhausted Sept 8 Jul 7 Jul 21 Aug 4 Aug 18 Sept 1 Sept 15 Cumulative Q3 commitment against the $1.5M fund, $43K per week
Activity Reward Earned Spend
Health assessment$508,402$420,100
Biometric screening$755,118$383,850
Preventive visit$1002,004$200,400
Steps challenge$253,908$97,700
Committed$1,240,000
42unmatched, 0.14% of file
11cleared by Rachel
31need a date of birth
Record Site and batch Missing field Status
VIC-104882Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104883Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104884Ridgefield, Jul 26 hire batchDate of birthCleared
VIC-104891Ridgefield, Jul 26 hire batchDate of birthOpen
+38 moreAll from the same batch
Same failure in April and June 18 records in April, 7 in June, both after a Ridgefield shift-system export. The export template is the cause, not the records.
FromVantage Benefits <benefits@vantageindustrial.com>
To1,640 eligible members · GLP-1 segment prioritised
SubjectCooking is back on the schedule at Vantage
PreviewMonthly sessions at all three plants, plus a $25 reward at module three.

Hi {{ '{' }}first name{{ '}' }},

Monj is your cooking and food-as-medicine benefit, and it is free with your Vantage plan. It teaches you to actually cook, in short guided sessions, rather than handing you another meal plan to follow.

Two things changed this month. Live sessions are back at Ridgefield, Bell Creek and Wynn Park, held at shift change so you can go without staying late. And you now earn a $25 reward when you finish the batch-cooking module.

If you take a GLP-1 medication, this is built for you. Monj focuses on the eating habits that hold your results steady as your dose changes or you taper off.

Start your first session

Takes about 20 minutes. Nothing to install, and your plan covers it in full.

Send plan Tuesday 9:00 AM local, with a nudge on day 8 to anyone who does not open. Plant staff receive an SMS variant.
Approve and schedule Edit the copy
No chart for this answer Ask for a comparison, a trend or a breakdown and it opens here beside the conversation.
Download CSV Add to a report
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Measurement
Data and insights Engagement, completion and outcomes by program, measured against last plan year 1 program flagged
ROI and spend Program spend against modeled savings, and the return per dollar by benefit
Sharing
Reports Scheduled and ad hoc reporting, including QBR packs and vendor performance reviews
Day to day
Actions and tasks Everything waiting on you or your team, with approvals, data fixes and due dates 5 open
Team communication Threads with your Castlight team and internal colleagues, kept with the work they concern
Administration
Support and feedback Raise an issue, track a ticket, or tell us what is missing from Conductor
Access controls Who can see and approve what, across your team and your Castlight contacts 1 access request
Reaching members
Outreach Campaigns and sends across email, push and mail, with the audience each one reaches 1 draft awaiting approval
Events Onsite and virtual sessions such as screenings, fairs and counselor office hours
Materials
Forms and documents Enrollment forms, plan summaries and notices members can complete or download
Earning and redemption
Incentive earnings What members have earned by activity, and how much of the fund each one draws $1.24M of $1.5M committed
Marketplace Catalog of available benefits, matched to your claims and spend
Rewardable activity
Milestones The steps members complete to earn, and how far each population has progressed
Well-being programs Challenges, habit building and condition programs that carry a reward
Plan design
Benefit programs Medical, pharmacy and specialty plans in force this plan year, with their effective dates
Product Packages Bundles of programs and point solutions you offer together, and who receives each one
Distribution
Audience (Segments) Member segments built from eligibility, site, and risk criteria for targeting programs 14 active segments
Health plans Carriers and networks connected to this client, with the feeds each one sends
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Home / Performance / Data and insights / Returning members

Returning members

How often registered members come back to the platform, and how that has changed over time.

Export report
Return rate
43%−4 pts vs August
Households back within 90 days
Returning members
2,369+83 vs August
Came back at least once in September
Lapsed households
1,82157% of registered
No return in the last 90 days

Returns analytics

Tell me more
Return rate See how often registered members come back to the app. Each bar is the share of registered members who returned within the selected window, compared with the industry and similar-size employer benchmarks.
Presented data All returning members
Period
Last 12 months
{{ t.label }}
{{ b.label }}
{{ b.label }}
OctNovDecJanFebMarAprMayJunJulAugSep
20252026
Return rate
Industry benchmark, 46%
Similar-size employers, 45%
Insights

Return rate peaked at 63% in January and February and has slipped every month since, down to 43% in September. That is now below both the industry benchmark (46%) and employers your size (45%).

Getting back to the 46% benchmark means about 95 more households returning each month.

Source: Return Details, updated Oct 6 at 4:11 AM. Households, returned within 90 days.
Updated Oct 6, 2026, 4:11 AM
Quarterly trends Compare new sign-ups with members coming back each quarter. Light bars are new registrations and dark bars are members who returned within the selected window.
Presented data All returning members
{{ t.label }}
{{ b.q }}{{ b.y }}
New registrations
Returning members
Q4 2026 is to date, through Oct 6
QuarterNew registrationsReturning membersReturns per new sign-up
{{ b.full }} {{ b.regLabel }} {{ b.retLabel }} {{ b.ratio }}
Insights

Returning members have grown every quarter since Q1 2025 and passed 3,000 in Q1 2026, while new sign-ups have fallen from their Q2 2025 peak of 5,260. Most of your activity now comes from members you already have.

For every 10 new sign-ups, about 8 members now come back, up from 6 in early 2025.

Source: Quarterly Trend Report, updated Oct 6 at 4:07 AM. Households, returned within 90 days.

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