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1
Onboarding friction wall Members who finish onboarding are 4x more likely to stay active. Only 52% of the 2026 cohort finished it.
−214
2
No re-engagement sequence None of the stalled members were contacted after they stopped attending.
0 of 214
3
Completion alert never configured The decline was visible in the feed before anything surfaced it to you.
5 weeks

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1
Send a relaunch communication to all 1,640 eligible members Monj has had no promotion since the February launch email. A relaunch to the full eligible population, leading with the GLP-1 companion angle and the returning plant sessions, is the fastest way to move enrolment before the renewal.
+215 enrolled Communications
Can I draft the relaunch email for you? Yes Save as task
Saved to Actions and Tasks
2
Bring back the live plant sessions Monthly in-person cooking sessions at all three plants, scheduled at shift change so plant staff can attend. This is what carried 2025 to 42% utilization and it stopped in January.
+14 pts engagement Communications
Shall I book the three plant sessions? Yes Save as task
Saved to Actions and Tasks
3
Reward module three A $25 milestone at the batch-cooking module, exactly where 176 members stop. Members who pass module three complete the curriculum 71% of the time.
+9 pts engagement Incentives
Want me to set up the $25 milestone? Yes Save as task
Saved to Actions and Tasks
4
Target the 1,108 GLP-1 members Only 96 of your 1,204 GLP-1 members are enrolled. Monj is built as a GLP-1 companion, so this is the highest-intent audience you have.
+340 members Communications
Shall I build the GLP-1 audience? Yes Save as task
Saved to Actions and Tasks
5
Fix the on-ramp Move the invitation from the first week of hire to day 30, and send a two-week nudge to anyone who enrols but never opens a module.
+6 pts engagement Programs
Should I change the invite to day 30? Yes Save as task
Saved to Actions and Tasks
See the drop-off data Add plan to Actions and Tasks
Week-2 drop-off by population
Hourly31%
Salaried11%
$184Ksavings at risk
$5,350cost to run the fix
 {{ m.source }} Open the data view
Review the draft campaign Send to Rachel to verify
Drafted by Conductor Not sent
Evening and weekend sessions for the 214 stalled members
Audience214 members stalled at week 2, 87% hourly
ChannelsEmail and app push, 6:00 PM local
OfferEvening and weekend slots, $25 at week 4
Modeled96 to 130 members recovered
Approve and schedule Edit the copy
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This chat has no dataset attached yet. Ask about a program, incentive spend or a data feed and I will build the view from that feed. I built the chart and table for you. The panel is too narrow to read them here, so open the data view alongside the conversation.
Open at full size Export as a spreadsheet Export as a PDF Export as an image
Relaunch email Draft · opens in the data view
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Collapse
450 225 0 Jun peak: 430 JFMAMJJAS Sign-ups Sessions
MonthSign-upsSessions
April180200
May310380
June248430
July95260
August62190
September45160
1,132 members registered but never booked a first session.
Monj utilization by month, 2026 against 2025 50% 25% Contractual floor 35% 2025, 39% 2026, 19% Feb Mar Apr May Jun Jul 2025 held above the floor all year. 2026 has been below it every month.
Module Reached Dropped Of starters
Module 1 · Kitchen basics311—100%
Module 2 · Mediterranean plate2446778%
Module 3 · Batch cooking6817622%
Module 4 · Low-inflammatory swaps412713%
Completed curriculum29129%
1,400 700 0 −214 wk 3 616 12346912 Program week 2026 cohort 2025 actual
Population Enrolled Completing
Hourly, plant 527 34%
Salaried 631 59%
Spouse and dependent 126 55%
All members 1,284 48%
$1.5M $1.0M $0.5M Exhausted Sept 8 Jul 7 Jul 21 Aug 4 Aug 18 Sept 1 Sept 15 Cumulative Q3 commitment against the $1.5M fund, $43K per week
Activity Reward Earned Spend
Health assessment$508,402$420,100
Biometric screening$755,118$383,850
Preventive visit$1002,004$200,400
Steps challenge$253,908$97,700
Committed$1,240,000
42unmatched, 0.14% of file
11cleared by Rachel
31need a date of birth
Record Site and batch Missing field Status
VIC-104882Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104883Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104884Ridgefield, Jul 26 hire batchDate of birthCleared
VIC-104891Ridgefield, Jul 26 hire batchDate of birthOpen
+38 moreAll from the same batch
Same failure in April and June 18 records in April, 7 in June, both after a Ridgefield shift-system export. The export template is the cause, not the records.
FromVantage Benefits <benefits@vantageindustrial.com>
To1,640 eligible members · GLP-1 segment prioritised
SubjectCooking is back on the schedule at Vantage
PreviewMonthly sessions at all three plants, plus a $25 reward at module three.

Hi {{ '{' }}first name{{ '}' }},

Monj is your cooking and food-as-medicine benefit, and it is free with your Vantage plan. It teaches you to actually cook, in short guided sessions, rather than handing you another meal plan to follow.

Two things changed this month. Live sessions are back at Ridgefield, Bell Creek and Wynn Park, held at shift change so you can go without staying late. And you now earn a $25 reward when you finish the batch-cooking module.

If you take a GLP-1 medication, this is built for you. Monj focuses on the eating habits that hold your results steady as your dose changes or you taper off.

Start your first session

Takes about 20 minutes. Nothing to install, and your plan covers it in full.

Send plan Tuesday 9:00 AM local, with a nudge on day 8 to anyone who does not open. Plant staff receive an SMS variant.
Approve and schedule Edit the copy
No data view for this chat yet Ask a question that returns a chart or a table and it opens here beside the conversation.
Export as a spreadsheet Export as a PDF Export as an image
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Prism
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Relaunch email Draft · opens in the data view
›
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Drafted by Conductor Not sent
Evening and weekend sessions for the 214 stalled members
Audience214 members stalled at week 2, 87% hourly
ChannelsEmail and app push, 6:00 PM local
OfferEvening and weekend slots, $25 at week 4
Modeled96 to 130 members recovered
Approve and schedule Edit the copy
{{ artifactTitle }} {{ artifactSource }}
Open in the data view
450 300 150 0
June · 248 sign-ups, 430 sessions
JanFebMarAprMayJunJulAugSep
2026, by month
New registrations
Active sessions
QuarterSign-upsSessionsReg. rate
Q1 · Jan–Mar102883%
Q2 · Apr–Jun6681,02022.6%
Q3 · Jul–Sep4661224%
All of 20268161,72024%
Monj utilization by month, 2026 against 2025 50% 25% Contractual floor 35% 2025, 39% 2026, 19% Feb Mar Apr May Jun Jul 2025 held above the floor all year. 2026 has been below it every month.
Module Reached Dropped Of starters
Module 1 · Kitchen basics311—100%
Module 2 · Mediterranean plate2446778%
Module 3 · Batch cooking6817622%
Module 4 · Low-inflammatory swaps412713%
Completed curriculum29129%
1,400 1,000 600 0 −214 at wk 3 Wk 1 Wk 2 Wk 3 Wk 4 Wk 6 Wk 9 Wk 12 Members remaining, 2026 cohort against the 2025 actual
Population Enrolled Wk 2 drop Completing
Hourly, plant52731%34%
Salaried63111%59%
Spouse and dependent12614%55%
All members1,28421%48%
$1.5M $1.0M $0.5M Exhausted Sept 8 Jul 7 Jul 21 Aug 4 Aug 18 Sept 1 Sept 15 Cumulative Q3 commitment against the $1.5M fund, $43K per week
Activity Reward Earned Spend
Health assessment$508,402$420,100
Biometric screening$755,118$383,850
Preventive visit$1002,004$200,400
Committed$1,240,000
42unmatched, 0.14% of file
11cleared by Rachel
31need a date of birth
Record Site and batch Missing field Status
VIC-104882Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104883Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104884Ridgefield, Jul 26 hire batchDate of birthCleared
+38 moreAll from the same batch
FromVantage Benefits <benefits@vantageindustrial.com>
To1,640 eligible members · GLP-1 segment prioritised
SubjectCooking is back on the schedule at Vantage
PreviewMonthly sessions at all three plants, plus a $25 reward at module three.

Hi {{ '{' }}first name{{ '}' }},

Monj is your cooking and food-as-medicine benefit, and it is free with your Vantage plan. It teaches you to actually cook, in short guided sessions, rather than handing you another meal plan to follow.

Two things changed this month. Live sessions are back at Ridgefield, Bell Creek and Wynn Park, held at shift change so you can go without staying late. And you now earn a $25 reward when you finish the batch-cooking module.

If you take a GLP-1 medication, this is built for you. Monj focuses on the eating habits that hold your results steady as your dose changes or you taper off.

Start your first session

Takes about 20 minutes. Nothing to install, and your plan covers it in full.

Send plan Tuesday 9:00 AM local, with a nudge on day 8 to anyone who does not open. Plant staff receive an SMS variant.
Save draft in Comms Edit the copy
This chat has no dataset attached yet. Ask about a program, incentive spend or a data feed and I will build the view from that feed.
Export as a spreadsheet Export as a PDF Export as an image

{{ m.text }}

1
Onboarding friction wall−214
Members who finish onboarding are 4x more likely to stay active. Only 52% of the 2026 cohort finished it. Suggested fix: shorten onboarding to one session and offer evening and weekend slots for shift workers.
+96 to 130 membersPrograms
2
No re-engagement sequence0 of 214
None of the stalled members were contacted after they stopped attending. Suggested fix: send the drafted week-2 re-engagement campaign, with a $25 reward at week 4.
Draft readyCommunications
3
Completion alert never configured5 weeks
The decline was visible in the feed before anything surfaced it to you. Suggested fix: set a 55% completion alert on every MSK cohort so a slide is flagged by week 3.
Flags 4 weeks soonerOperations

{{ m.text2 }}
1
Send a relaunch communication to all 1,640 eligible members Monj has had no promotion since the February launch email. A relaunch to the full eligible population, leading with the GLP-1 companion angle and the returning plant sessions, is the fastest way to move enrolment before the renewal.
+215 enrolled Communications
Can I draft the relaunch email for you? Yes Save as task
Saved to Actions and Tasks
2
Bring back the live plant sessions Monthly in-person cooking sessions at all three plants, scheduled at shift change so plant staff can attend. This is what carried 2025 to 42% utilization and it stopped in January.
+14 pts engagement Communications
Shall I book the three plant sessions? Yes Save as task
Saved to Actions and Tasks
3
Reward module three A $25 milestone at the batch-cooking module, exactly where 176 members stop. Members who pass module three complete the curriculum 71% of the time.
+9 pts engagement Incentives
Want me to set up the $25 milestone? Yes Save as task
Saved to Actions and Tasks
4
Target the 1,108 GLP-1 members Only 96 of your 1,204 GLP-1 members are enrolled. Monj is built as a GLP-1 companion, so this is the highest-intent audience you have.
+340 members Communications
Shall I build the GLP-1 audience? Yes Save as task
Saved to Actions and Tasks
5
Fix the on-ramp Move the invitation from the first week of hire to day 30, and send a two-week nudge to anyone who enrols but never opens a module.
+6 pts engagement Programs
Should I change the invite to day 30? Yes Save as task
Saved to Actions and Tasks
See the drop-off data Add plan to Actions and Tasks
{{ m.source }}
Open the data view Review the draft campaign
Prism AI is checking the feeds
{{ p.label }}
↑
450 300 150 0
June · 248 sign-ups, 430 sessions
JanFebMarAprMayJunJulAugSep
2026, by month
New registrations
Active sessions
QuarterSign-upsSessionsReg. rate
Q1 · Jan–Mar102883%
Q2 · Apr–Jun6681,02022.6%
Q3 · Jul–Sep4661224%
All of 20268161,72024%
Monj utilization by month, 2026 against 2025 50% 25% Contractual floor 35% 2025, 39% 2026, 19% Feb Mar Apr May Jun Jul 2025 held above the floor all year. 2026 has been below it every month.
Module Reached Dropped Of starters
Module 1 · Kitchen basics311—100%
Module 2 · Mediterranean plate2446778%
Module 3 · Batch cooking6817622%
Module 4 · Low-inflammatory swaps412713%
Completed curriculum29129%
1,400 700 0 −214 wk 3 616 12346912 Program week 2026 cohort 2025 actual
Population Enrolled Wk 2 drop Completing
Hourly, plant 527 31% 34%
Salaried 631 11% 59%
Spouse and dependent 126 14% 55%
All members 1,284 21% 48%
$1.5M $1.0M $0.5M Exhausted Sept 8 Jul 7 Jul 21 Aug 4 Aug 18 Sept 1 Sept 15 Cumulative Q3 commitment against the $1.5M fund, $43K per week
Activity Reward Earned Spend
Health assessment$508,402$420,100
Biometric screening$755,118$383,850
Preventive visit$1002,004$200,400
Steps challenge$253,908$97,700
Committed$1,240,000
42unmatched, 0.14% of file
11cleared by Rachel
31need a date of birth
Record Site and batch Missing field Status
VIC-104882Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104883Ridgefield, Jul 26 hire batchDate of birthOpen
VIC-104884Ridgefield, Jul 26 hire batchDate of birthCleared
VIC-104891Ridgefield, Jul 26 hire batchDate of birthOpen
+38 moreAll from the same batch
Same failure in April and June 18 records in April, 7 in June, both after a Ridgefield shift-system export. The export template is the cause, not the records.
Monj relaunch comms draft Draft · not sent
FromVantage Benefits <benefits@vantageindustrial.com>
To1,640 eligible members · GLP-1 segment prioritised
SubjectCooking is back on the schedule at Vantage
PreviewMonthly sessions at all three plants, plus a $25 reward at module three.

Hi {{ '{' }}first name{{ '}' }},

Monj is your cooking and food-as-medicine benefit, and it is free with your Vantage plan. It teaches you to actually cook, in short guided sessions, rather than handing you another meal plan to follow.

Two things changed this month. Live sessions are back at Ridgefield, Bell Creek and Wynn Park, held at shift change so you can go without staying late. And you now earn a $25 reward when you finish the batch-cooking module.

If you take a GLP-1 medication, this is built for you. Monj focuses on the eating habits that hold your results steady as your dose changes or you taper off.

Start your first session

Takes about 20 minutes. Nothing to install, and your plan covers it in full.

Send plan Tuesday 9:00 AM local, with a nudge on day 8 to anyone who does not open. Plant staff receive an SMS variant.
Save draft in Comms Edit the copy
No chart for this answer Ask for a comparison, a trend or a breakdown and it opens here beside the conversation.
Export as a spreadsheet Export as a PDF Export as an image
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Measurement
Data and insights Engagement, completion and outcomes by program, measured against last plan year 1 program flagged
ROI and spend Program spend against modeled savings, and the return per dollar by benefit
Sharing
Reports Scheduled and ad hoc reporting, including QBR packs and vendor performance reviews
Day to day
Actions and tasks Everything waiting on you or your team, with approvals, data fixes and due dates 5 open
Team communication Threads with your Castlight team and internal colleagues, kept with the work they concern
Administration
Support and feedback Raise an issue, track a ticket, or tell us what is missing from Conductor
Access controls Who can see and approve what, across your team and your Castlight contacts 1 access request
Reaching members
Outreach Campaigns and sends across email, push and mail, with the audience each one reaches 1 draft awaiting approval
Events Onsite and virtual sessions such as screenings, fairs and counselor office hours
Materials
Forms and documents Enrollment forms, plan summaries and notices members can complete or download
Earning and redemption
Incentive earnings What members have earned by activity, and how much of the fund each one draws $1.24M of $1.5M committed
Marketplace Catalog of available benefits, matched to your claims and spend
Rewardable activity
Milestones The steps members complete to earn, and how far each population has progressed
Well-being programs Challenges, habit building and condition programs that carry a reward
Plan design
Benefit programs Medical, pharmacy and specialty plans in force this plan year, with their effective dates
Product Packages Bundles of programs and point solutions you offer together, and who receives each one
Distribution
Audience (Segments) Member segments built from eligibility, site, and risk criteria for targeting programs 14 active segments
Health plans Carriers and networks connected to this client, with the feeds each one sends
Conductor
byCastlight
Programs Incentives Communications Performance Operations
Prism AI {{ orgInitials }} {{ orgViewName }}
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Take action

Operations Do you want to pick up where you left off on the Hinge Health plan review?
Communications A drafted employee message has been saved. Review and schedule it?
Challenges A challenge has been in draft for over 2 weeks, do you want to publish it?

Take action

Operations Do you want to pick up where you left off on the Hinge Health plan review?
Communications A drafted employee message has been saved. Review and schedule it?
Challenges A challenge has been in draft for over 2 weeks, do you want to publish it?

Find answers

↑

Performance

Total Membership
12,480+4.2% vs last quarter
Everyone enrolled in a health plan through your organization, including employees, spouses and dependents.
Registered members
4,33740.7% of eligible · +1.9 pts vs last quarter
 Enrolled members who have created an account on the app.
Total claims spend
$38.4M+7.2% vs last year
The total amount paid for medical and pharmacy claims by your members this plan year.

Programs

Hinge Health Active members by program week 2026 cohorts, Jan 6 to Jul 6, against the 2025 actual
Completion 48%
1,400 1,000 600 0 −214 at wk 3 616 2025 Week 1 Week 2 Week 3 Week 4 Week 6 Week 9 Week 12 1,284 enrolled, up 22% on last quarter
Insights

Three compounding failures drove this drop — an onboarding friction wall, a missing re-engagement sequence, and an unconfigured alert that let the problem go undetected for five weeks. Members who completed onboarding were 4x more likely to remain active, making onboarding completion the highest-leverage fix.

Source: Hinge Health weekly outcomes feed received Jul 29, 6:02 AM. 1,284 member records, 0 rejected. Savings model uses the MSK avoidance rate contracted in the 2026 SOW.
Tell me more
Headspace New registrations and active sessions by month January to September, first plan year of the benefit
Sessions down 40%
450 300 150 0 248 sign-ups, 430 sessions Jan Feb Mar Apr May Jun Jul Aug Sep New registrations Active sessions
Insights

The April email campaign lifted sign-ups from 3% to 24% in six weeks, but with no follow-up, sessions have fallen 40% from the spring peak. A reminder to members who signed up but never booked is the quickest way back.

Source: Headspace monthly utilization file, received Sep 30. Satisfaction comes from the in-app survey, 612 responses.
Tell me more

Incentives

Milestones
Health assessment67%
8,402 of 12,480 members
Biometric screening41%
5,118 members · closes Nov 14
12-week MSK program48%
Below the 61% 2025 actual
Preventive visit16%
2,004 members · slowest milestone
HSA funding81%
1,081 of 1,342 enrolled · $0 reward
Tobacco cessation42%
44 of 104 registered · 0 completed
Spouse and dependent HRA51%
843 of 1,607 eligible · $150 reward
7 milestones configured · $230,225 earned
Open milestone dashboard ›
Incentive activities 7 earning
Q3 fund committed$1,240,000.00 of $1,500,000.00
At the current earn rate the fund is exhausted the week of Sept 8
ActivityRewardEarnedSpend
Health assessment$508,402$420,100
Biometric screening$755,118$383,850
Care guide$1001,286$128,600
Preventive visit$1002,004$200,400
Steps challenge$253,908$97,700
+2 more activities1,904$9,350
Manage rewardable activities ›
Marketplace analytics Rolling 90 days
$1.10M redeemed, 14,208 transactions
$148K unredeemed, 2,904 members
31% Amazon, the top shop
Gift cards46%
HSA contribution28%
Merchandise14%
Charitable donation12%
Open marketplace reporting ›

Comms and operations

Active comms
3 live
Aug 5, 8:00 AM
Scheduled
Back-to-school well-being email All employees, 12,480 recipients
Aug 12, 12:00 PM
Scheduled
Biometric screening reminder Not yet screened, 7,362 recipients
Not scheduled
Drafted by Conductor
MSK week-2 re-engagement 214 stalled members. Nothing sends until you approve it.
Open the comms calendar ›
Active tasks
9 open
Launch the Hydration challengeRachel Pruitt · Incentives
Jul 25
Approve the Hinge Health week-2 re-engagement campaignPrism · Communications
Today
Resolve 42 unmatched eligibility recordsRachel Pruitt · Operations
Aug 1
Send a relaunch communication to all 1,640 eligible membersPrism · Communications
Aug 4
Bring back the live plant sessionsPrism · Programs
Aug 12
Open Actions and tasks ›
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